The damaged product is shipped by the customer by delivering the shipment to the shipping company's office in his area
to company addresses
In coordination with our customer service, the customer bears the shipping costs
(by shipping company)
The replacement product will then be shipped by the store
The customer bears the shipping costs (through the shipping company)
The product is replaced with a new one during the warranty period if the defect is covered by the warranty after coordination with our customer service
The period of checking the products that were returned to the store for examination is within 7-14 working days from the date of the product's arrival in the store.
The guarantee does not include misuse by the customer, such as:
Breakage, cutting, exposing the product to high temperatures, explosion, exposure to changing electricity, burning, overthrowing, etc.
In the event of a warranty replacement, you must wait for the product to be available, if it was not available, after the exchanged order arrived at the store and examined, with a maximum of 14 working days.
In the event that it is not available, the amount will be transferred to the same payment method, and the recovery period will be for the bank account or card within 7-14 working days from the date of sending the account data.
- please note that Alia Store It is not responsible for any returned shipment that has not been replaced within 30 days from the date of contacting the customer and informing him of the necessary procedures for replacement. After this period, the customer is not entitled to claim the product.
The examination period for any device returned to the store shall be within 14 working days
From the date of delivery to the shipping company or its representative in the store
**Products guarantee
In the event that a replacement for the damaged product is not available, it will be replaced with another product of the same specifications from another company
Warranty for manufacturing defects only
on electronic products And the headphones…
The damaged product is shipped by the customer by delivering the shipment to the shipping company's office in his area
to company addresses
In coordination with our customer service, the customer bears the shipping costs
(by shipping company)
The replacement product will then be shipped by the store
The customer bears the shipping costs (through the shipping company)
The product is replaced with a new one during the warranty period if the defect is covered by the warranty after coordination with our customer service
The period of checking the products that were returned to the store for examination is within 7-14 working days from the date of the product's arrival in the store.
The guarantee does not include misuse by the customer, such as:
Breakage, cutting, exposing the product to high temperatures, explosion, exposure to changing electricity, burning, overthrowing, etc.
In the event of a warranty replacement, you must wait for the product to be available, if it was not available, after the exchanged order arrived at the store and examined, with a maximum of 14 working days.
In the event that it is not available, the amount will be transferred to the same payment method, and the recovery period will be for the bank account or card within 7-14 working days from the date of sending the account data.
- please note that Alia Store It is not responsible for any returned shipment that has not been replaced within 30 days from the date of contacting the customer and informing him of the necessary procedures for replacement. After this period, the customer is not entitled to claim the product.
The examination period for any device returned to the store shall be within 14 working days
From the date of delivery to the shipping company or its representative in the store
**Products guarantee
In the event that a replacement for the damaged product is not available, it will be replaced with another product of the same specifications from another company
Warranty for manufacturing defects only
on electronic products And the headphones…
English